Center scheduling software

Solutions Call Center. Join the Humanity family. You'll be in great company. Build Better Schedules Increase customer satisfaction through smarter scheduling.

Enable Employees Humanity understands that retaining your staff in call centers is extremely important, while managing that staff can be challenging and unpredictable. Optimize Labor Costs Reduce overtime and overstaffing by taking the guesswork out of managing labor costs.

With Humanity working for you, you can: Seamlessly generate conflict-free schedules based on employee availability, skills, and sales trends Manage last-minute scheduling changes in real-time and notify staff automatically via Humanity app, mobile or email Sync relevant employee data from your HCM platform for optimized monitoring, reporting, and transparency across the organization.

Stay compliant with the latest updates in labor law From managing overtime and undertime, to resolving overlapping shifts, to tracking breaks, Humanity ensures your organization is automatically compliant with local and federal labor laws.

Skill and certification-based scheduling Assign custom roles, skills, and certifications to ensure the right staff is always in the right place. Power-up your existing HCM platform Humanity has partnered and integrated with the most powerful Human Capital Management platforms so you can sync key data and leverage the systems your company is currently using. Artboard Copy 5. I can make schedules months in advance and never have to worry that people don't know when they are supposed to be at work.

Prior to using When I Work, Life Safety Monitoring was using Microsoft Word to create the schedule and hang it up in the dispatching center, now employees can access the schedule wherever they are. Switching to When I Work allowed them to switch from a fixed schedule to a rotating schedule in order to give employees every other weekend off.

When I Work is easy to use, for both herself and staff, which saves them both time. The ability of having employees acknowledge shifts has fostered a new sense of accountability and allowed employees to take ownership of their schedule. Her team also likes that the chat feature makes it easy to talk to everyone at once keeping everyone on the same page. They work with clients to ensure that IT is creating value for their business.

Since implementing the app his team has improved communication, he saves 3 hours every week, and because it's mobile every one has access to the schedule no matter where they are. NBCUniversal Technical Support team provides help for internal teams and vendors to provide the best solution for business needs.

It's scalable and easy to upgrade. Customer service is always fantastic! Prior to When I Work employees couldn't access their schedules outside of work which cause miscommunications and missed shifts.

Since switching to the app employees and managers are much happier. Will employees miss shifts they don't know about? Make it automatic. Do your employees call you to check schedules? Or check the wall? Maybe they just stay uncertain if you don't have call center software.

How is this: They open your app. Your online employee schedules are available everywhere. On desktop and mobile. The best call center software is available everywhere. Imagine that you don't waste any more time on call center workforce management. Focus on your employees, not making their schedules. What if you could build schedules your employees love — and want to show up for — and spend less time doing it?

Your employees count on you to get payroll right. You take a lot of responsibility tracking employee hours, right? And now its just expected. Time to double-check everything, right? Get it right to begin with. Your employees will start trusting payroll. You do less double-checking. Being able to view time sheets, schedules, and payroll all in one place has been great — I'd recommend to anyone to give this product a try I'm sure they'll love it.

Manage three teams of employees with one month of history, free, for as long as you want. Contact Us. Create My Account. Zero obligations. Credit card not required. TixTime ». Employee Scheduling Software ». Call Center Software for Scheduling Imagine that you don't waste any more time on scheduling. Call Center Software for Attendance Nobody would miss a time-clock smashing party.

Call Center Software for Payroll Your agents count on you. Call Center Management Get the right number of call center staff on each shift. Call Center Forecasting Paying overtime can be a huge drain on your bottom line. Call Center Occupancy The queue has gone red. Starting a Call Center Number one of our call center tips: Keep your agents happy through the best call center management. End Confusion An employee misses a shift because they had the wrong schedule from your call center software.

Email Notifications Will your contact center agents miss shifts they don't know about? Stay On Budget Being understaffed puts strain on everyone. Be Covered Visualizing a schedule can help make sure you have the coverage you need for each department or location and for each employee skill throughout the day.

Call Center Scheduling Without Excel Imagine that you don't waste any more time on call center workforce management. Jenna Curtis. TixTime cures employee timecard and scheduling headaches. American Genius. Build better schedules for your Call Center Manage three teams of employees with one month of history, free, for as long as you want. Business Name:.